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Homeowner GuideSample - 1325 Rolston StreetVancouver, BC

Important Contacts WARRANTY SERVICE & REPAIR IN THE EVENT OF A SERIOUS EMERGENCY SUCH AS CRIME, FIRE OR PERSONAL INJURY, PLEASE CALL 911 FIRST. F

EMERGENCY CONTACTS Fire Emergency 911 Non-Emergency 311 Police Emergency 911 Non-Emergency 604-717-3535 Hospital 855 West 12th Ave 604-

FirstService Residential INDUSTRY-LEADING SERVICES PROTECT YOUR HOME AND INVESTMENT At FirstService Residential British Columbia, we are recognized

What to Do In Case Of Fire In case of a fire emergency, it is always important to remain calm, remember the following information and procedures, and

FIRE PREVENTION The best way to fight fires is to prevent them. Here are a few common sense rules to help reduce the likelihood of a fire. x If you

Before you attempt to fight a fire make sure that: x If the building has a fire alarm, it has been sounded. If not, alert the occupants. x Everyon

INSTALLATION AND MAINTENANCE Install extinguishers in plain view, near an escape route and away from stoves and heating equipment. Extinguishers nee

Emergency Preparedness Public Safety Canada recommends that you follow these 3 simple steps to ensure your family is prepared in the case of an emerge

GET A KIT In case of a major event you will need some basic supplies set aside. At a minimum, Public Safety Canada recommends that you have: Water –

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Dear Homeowner(s), On behalf of the entire Rize team, it is my sincere pleasure to welcome you to your home at The Rolston! We trust this Home

INTRODUCTION TO MY HOME Welcome to your new home. This section provides introductory information such as: x About The Rolston x Rize Quality x My

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About The Rolston THE ROLSTON: ORIGINAL LIVES HERE As an owner and resident of the Rolston, we hope that you will share Rize's sense of pride in

Rize Quality PHILOSOPHY: IMAGINE. CONSTRUCT. PROGRESS. In 1991, William Lin began assembling a team of building experts to construct a 21st century t

RIZE WARRANTY PROTECTION: Every Rize home is protected by a 2/ 5/10-year warranty program, approved under BC's homeowner protection act and provi

My Amenities My Amenities Your common areas are designed for your lifestyle. Whether you are entertaining friends for the summer evening firework dis

Relax and Unwind... Fitness Room The fitness facility is located on the third floor with access by your suite key fob. Check with your Property M

Building Access and Security Access You have been issued with two secure key fobs which will provide access to all entry points of the building and th

Frequently Asked Questions Can I install satellite television? A fixed satellite dish cannot be installed (Common Property) without the express author

Strata Living The Strata Property Act and Regulation affects strata owners, buyers, sellers, and developers. This section provides an overview of the

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Under the Standard Bylaws, owners are required to maintain and repair LCP which they have the use of, except the following LCP, which the strata corpo

x Maintaining and repairing common property, expect any limited common property that the owners may have to maintain under the bylaws; x Complying w

Who is eligible to sit on the Strata Council? The following persons are eligible to sit on strata council: x All owners, including existing or past s

x Obtain insurance for: o Loss or damage to his or her strata lot for perils not covered by the strata corporation insurance; o Improvements built

What Owners Should be Willing to Do In order for a strata corporation to function effectively, strata lot owners should be willing to do the following

Property Manager MANAGEMENT TEAM FirstService Residential B.C. has selected a team of residential property management experts to manage the building

WARRANTY This section provides information on your new home warranty and how to maximize your product warranty coverage. This section includes the f

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My Home Warranty Warranty Provider: Travelers Policy Number: <<Home Warranty Policy Number>> Date of Possession: <<Unit Po

LIMITATIONS & EXCLUSIONS Please be aware that while it is comprehensive, your home warranty doesn’t cover everything. For your convenience, here

Welcome Home!To ensure a successful ownership experience, we have provided you with this Homeowner Guide and an online and mobile Homeowner Portal. Co

Service and Repair During My Home Warranty At <<BUILDER>> we strive to ensure that every home is built to meet or exceed the standards and

OTHER ISSUES We ask that you further classify the non-emergency issue(s) to facilitate appropriate resolution: Classification Description Handling x

SERVICE REQUEST PROCESS Please submit all requests in writing to <<BUILDER>> via: Email [email protected] Fax 604-681-7505 Mail PO

Warranty Claim Reques

Types of Warranties Your home warranty policy is only the beginning of your coverage. Once their warranty period is over, many of the items in your ho

Spoken Warranty A spoken warranty is a verbal promise that should not be considered as coverage. Sales people will sometimes make an oral promise tow

MY HOME In this section you can find information that is specific to your home, like model numbers of the assets installed and paint codes. x My Flo

Items in My Home The following pages list the components and products that were used in constructing your home. For each product you will find: IM

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Operating My Home Systems CIRCUIT BREAKER PANEL The circuit breaker panel is located either in a bedroom, a closet, or a storage room of your unit.

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PROTECTING MY INVESTMENT This section provides information on how to take care of your new home, as well as a checklist of recommended seasonal mainte

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New Home Maintenance Guide WHILE WE DO NOT IMPLY THAT THIS MANUAL IS A DEFINITIVE GUIDE TO MAINTENANCE, WE BELIEVE THAT IF YOU FOLLOW THESE SUGGEST

CONTENTSIMPORTANT CONTACTS AND EMERGENCIES / X Important Contacts / x FirstService Residential What to Do In Case Of Fire / x Emergency Prepar

TABLE OF CONTENTS APPLIANCES Dishwasher Microwave Oven Range Refrigerator Washer/Dryer ELECTRICAL SYSTEMS Circuit Breaker GFCI (Ground Fault Circuit I

APPLIANCES Appliances are warranted by their manufacturers, in accordance with the terms and conditions of the written warranties supplied by the manu

Washer/Dryer 1) Clean the dryer lint screen after every load to ensure maximum airflow and drying times. 2) Do not use abrasive cleaners on the exte

ELECTRICAL SYSTEMS The electrical system in your home is intended for normal residential use. We highly recommend that you consult a licensed electric

Heavy electrical usage appliances such as power tools or even hair dryers can trip the GFCI breaker. Atmospheric moisture, such as during rains or aft

CAUTION: Small children can be injured by poking small metal objects into wall outlets. You can prevent this by installing child proof devices on all

HEATING & VENTILATION Baseboard Heater Hydraunic (hot water) baseboard heaters are maintenance free except for the cleaning of the appliance surfa

INTERIOR FINISHES Backsplash and Wall Tiles Regular maintenance of your tile backsplash will keep it looking good. Sealing the grout between your tile

Scratch Resistant: Your countertop is a highly scratch resistant surface but can still be scratched. Avoid abuse to the surface by retaining from usin

The shrinkage of insert panels in doors, showing raw wood edges is not uncommon due to temperature and humidity changes and can be corrected by repain

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products designed for homeowner use such as grout color blender, stains and dyes; and grout cleaners, strippers and sealers. Application of grout seal

Interior Paint The paint on exterior and interior wood surfaces must be maintained in good condition at all times. Chips, scratches and other breaks i

Some drapery may be dry clean only, while some may be washable. Check the label before cleaning. Washable drapery may be hand or machine washed using

PLUMBING We recommend that you become familiar with your plumbing system as soon as you move in. You should know the location of the main shut off and

If you use hot water, grease remains a liquid, then cools and solidifies in the sewer line. Allow the water to run a minimum of 15 seconds after shutt

Water conservation regulations have mandated the use of low flow or water-saving toilets in new homes. These toilets use less water so they are import

Do not let the hose run while washing the car, use a bucket and biodegradable soap. Sweep down sidewalks and driveways rather than hosing them off. Th

STRUCTURE Caulking Caulking is the method in which sealant compounds are generally applied to seal gaps between adjacent surfaces. Over time, and part

You can minimize these effects by maintaining a constant temperature in your home during the first two years. This allows the wood to dry at an even r

Mold Mold can be found almost everywhere. Molds are microscopic organisms that are part of the fungi family, and are an essential part of the world&ap

IMPORTANT CONTACTS AND EMERGENCIES This section provides important information such as: x Important Contacts x FirstService Residential x What to

Settlement All homes settle to some degree. If the finish trim shows slight joint separation, fill the cracks with wood filler. If nails work out of p

Seasonal Maintenance Checklist From Traveler’s recommended maintenance schedule: Once a Month q Test GFCI circuits. Spring q Re-caulk showers and cou

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ADDRESS BOOK In this section you can find all the contact information you may need while living in your new home: x Around My Neighbourhood x My Hom

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Around My Neighbourhood www.homeinformationpackages.com | Login ID: xxxxxxxx | Password: xxxx-xxxx-xxxxRolston Homeowner Manual E.&am

Adria Electric Ltd604-299-19153951 Dundas St • Burnaby, BC V5C 1A6Ames Tile & Stone Ltd604-294-8453 • www.amestile.com2229 Beta Ave • Burn

Homeowner Protection Office (HPO)1-800-407-7757 • www.hpo.bc.ca650 - 4789 Kingsway • Burnaby, BC V5H 0A3Intermatic Inc815-675-7000 • www.interm

Rize Alliance Properties Ltd604-681-6723 • www.rizealliance.com3204 - 1055 Dunsmuir Street • Vancouver, BC V7X 1L4Samsung Canada800-726-7864 •

Consultants List DESCRIPTION CONTRACT COMPANY TELEPHONE WEB SITE Developer Rize Alliance (1300 Granville)Limited Partnership 604-681-6723 www.rize.

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SUPPORT This section provides reference material on how to use the online resources that accompany this guide, as well as a general list of answers to

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My Online Homeowner PortalMy portal offers:1. What’s Happening: includes a welcome message, an overview of the information available in your portal, a

WHAT’S HAPPENINGThis page offers a snapshot of current information you need to know about your home, including what items are due for maintenance, wha

WARRANTY Click on the “Warranty” icon in the navigation bar on the left side of the screen. It displays a summary of your home warranty coverage and

ADDING HOMES TO MY HOMEOWNER PORTALIf you own or manage other homes in your building or community, you may add them to your proåle to enable you to ac

Homeowner Guide FAQsQ. I am having trouble logging on. What do I do?A. a) Make sure you are typing your login ID and password correctly and that

Q. I have a warranty issue I need to address. Whom do I call?A: Please contact your Builder, Property Manager, or Warranty Provider as directed in y

Property:<ENTER ADDRESS> (the “Property”)Builder: <ENTER NAME> (the “Builder”)Date: <ENTER DATE OF ONLINE DELIVERY> (the “Effect